Verzendbeleid

Delivery terms

We deliver Ex Works Venlo, Incoterms 2020. The risk passes to you as soon as the goods are ready for delivery. All transport costs, import and export duties, monitoring and clearance charges, taxes and other charges are for your account.

We deliver to the first door, on the ground floor. You are responsible for receiving the goods and taking them inside. Our carrier does not deliver to islands.

Minimum order value

A minimum order value of €250 applies per country.

Countries we deliver to

Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

We cannot deliver outside this list. If you ship an order to one of your own customers, that address must be in the country where your company is registered.

Delivery time

Every delivery time we state is an estimate, unless we agreed a date with you in writing. Exceeding an indicated delivery time gives no right to compensation, and is no ground to cancel the order or to refuse receipt or payment.

When a part of your order is ready, we may ship that part or wait until the whole order is ready.

Collecting your order

We tell you when your order is ready. After full payment you collect the goods, or put them on transport, within one week. After that we charge storage costs of €1.25 per pallet space per day, excluding VAT, starting seven days after the goods are ready for transport. You pay these costs in full before collection or shipment.

Transport that we arrange

If you ask us to arrange transport, the goods travel for your account and risk, also when they are shipped on our behalf. Unless you give us instructions, we choose the means of transport, the shipment and the packaging following good business practice in the Netherlands. You carry the risk of foreign legal requirements for transport, shipment and packaging. We carry out a specific wish about transport or shipment only when you accept the extra costs and the extra risk. The moment of risk transfer stays Ex Works.